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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders within Pakistan?

We offer Worldwide Free Shipping for most of our products. If some product takes extra care, we would charge Rs.200 for packaging and shipping.

Which payment methods are accepted?

We accept Paypal, Easypaisa, JazzCash, Bank Transfer and for only a few products Cash On Delivery.

How long will delivery take?

As we ship most of our products from China, delivery to anywhere within Pakistan could take 15-40

days. Average delivery time is 20 days.

How secure is shopping with SubahPakistan? Is my data protected?

We take all measures within our reach to secure our system and your private data. We would never share your details to anyone. So feel safe shopping with us.

What exactly happens after ordering?

Once you press the order button, one of our customer service representative would contact you for payment. Select your preferred payment method and pay for the order. Reply us back for confirmation and we would process your order within 1 working day.

Do I receive an invoice for my order?

Well, we don’t offer printed invoices. But you always have invoices in your email once your order is confirmed.

What if I don't receive an item?

Well, it doesn’t happen that some of our customer doesn’t receive the products but if in any case you don’t receive parcel after 30 days of ordering, please contact us. We would suggest to pay a visit to your nearest Local Post Office for confirmation. If you still don’t receive the item, we would send another parcel to you.

What if I don't like the product?

In case you don’t like the product, please provide us the photos of the fault and the reason why you did not like the product. The decision for refund is totally in the hands of our customer care representatives. Satisfy them with enough proofs and your refund would be processed.

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